Cancellation Policy: United Service Dog strives to ensure that each customer’s purchase meets their needs and satisfaction and arrives with expediency. As soon as your order is placed, the production team packs the order to be shipped out as quickly as possible. As a result any customized items can only be cancelled if the request has been received before they have been printed. Once an item has been printed, it cannot be cancelled or returned unless it meets the criteria below in our return and exchange policy. Requests for cancellations must be sent in email to firstname.lastname@example.org as quickly as possible. Once again, these requests can only be granted before printing. For items such as vests and leashes, these requests can only be granted if they are received before being shipped.
We offer 100% free returns on any errors and defects generated by United Service Dog. However, any customer generated mistakes including but not limited to spelling errors, wrong addresses or incorrect size or color selection, as well as the fees associated with the return or exchange will be the responsibility of the customer.
Each Leash and Vest is inspected for defects at the time of packaging. In the event a defective Leash or Vest is received, you must email customer support at email@example.com within 14 days of receiving your order with a photo and description of the damage. If approved, United Service Dog will email a return postage label for you to return your defective leash or vest. Once we receive your returned item, we will either refund or exchange the damaged leash or vest to your original form of payment. Defective items that are exchanged will be replaced with the same item as originally ordered. In the event this item is no longer in stock, the customer will be emailed with the option to receive a refund, or presented with other exchange options as an appropriate substitute. Please note that in the event a customer selected the wrong size or color on their original order, requests for exchanges or refunds will not be accepted unless the customer covers the cost of postage for the return and resending of their new leash or vest.
ID cards or Certificates may not be returned or exchanged unless they contain spelling errors that differ from the provided user generated entries. If an incorrectly spelled card or certificate has been printed and received, photo proof must be submitted via email within 14 days of receipt to firstname.lastname@example.org. A replacement will be generated and resent to the address on file unless otherwise requested.
If the spelling mistake is the result of a user/customer generated error, a $10 reprint and correction fee will be assessed per incorrect item and the customer will be responsible to cover shipping costs for the new replacement