Phone Sales

Order Type*
- New Phone Registration
- Registration Renewal
Representative

Hello, this is ____ calling from United Service Dog. Is this ____?
Hi ___, I am calling about the registration you were submitting (yesterday, last week, today, etc) . It looks like you started but didn't complete your registration, did you need any help or have any questions regarding the process?
If you have a minute or two, I can help you complete this over the phone.
IF NOT INTERESTED
Okay, it just looked like you were pretty far into the process, is there a particular reason you are no longer interested?
BUDGET:
We totally understand, especially these days, its tough for everyone, but we would be happy to offer our services and work with you to make sure you get everything you need while staying within your budget...do you have a budget you'd like to work with, and I'll do my absolute best to accommodate?
SCAM
- Oh no, not at all, in fact we are the largest registry and help hundreds of people everyday to get the documents they need to live and travel with their dog. We have a great team of licensed therapists in your state, all of their credentials and contact information will be available on the letterhead you receive for verification if needed. There are definitely some websites out there that don't have a live support staff, use unlicensed doctors, and do some other shady things, but we are US based and are in good standing and have never had any complaints from the Better Business Bureau
NO TIME:
Okay, not a problem. What I can do is email or text you over a link to complete your order when you're ready, and I'll include a personalized coupon code for you
FOR VOICEMAIL:
Hello, this message is for _____. My name is Andrew, I am calling from United Service Dog to help you complete your registration. If you need help and would like to call me back, I would be happy to help you over the phone, otherwise you can complete the process on our website at www.unitedservicedog.com and you can use coupon code OFFER20 for $20 off your order. If you have any questions you can give me a call back at 646-694-9268 at your convenience, I will be here until ___ today, or will be back in at ___ tomorrow. You can also email me at
Hello, this is ____ calling from United Service Dog. Is this ____?
Hi ___, I am calling to let you know that your housing and travel documents for your dog expired on ____ and are due for renewal.
If you have a minute or two, I can help you complete this over the phone. IF NOT INTERESTED
Okay, I just wanted to let you know that landlords and airlines require your documentation to be renewed each year, is there a particular reason you are no longer interested?
BUDGET: We totally understand, especially these days, its tough for everyone, but we would be happy to offer our services and work with you to make sure you get everything you need while staying within your budget...do you have a budget you'd like to work with, and I'll do my absolute best to accommodate?
NO TIME: Okay, not a problem. What I can do is email or text you over a link to complete your order when you're ready, and I'll include a personalized coupon code for you FOR VOICEMAIL:
Hello, this message is for _____. My name is Andrew, I am calling from United Service Dog . It looks like your housing and travel letters expired on and are due for renewal. Give me a call back as soon as you can to avoid a lapse in coverage. You can also renew online at www.unitedservicedog.com/renewals and you can use coupon code OFFER20 for $20 off your order. If you have any questions you can give me a call back at 646-694-9268 at your convenience, I will be here until ___ today, or will be back in at ___ tomorrow. You can also email me @
Full Name*
Email*
Phone
Animal Type
- Service Animal
- Emotional Support Animal
Animal Weight
Packages
To make sure we get you everything you need, are you using our services primarily for housing, travel, or both? Always suggests Special Package first
Packages
- Therapist Renewal Letter
- First Time Therapist Letter
- ID Card + Certificate (Renewal Only)
- Document Kit ($69.99)
- Complete Kit ($99.99)
- Comprehensive Kit ($129.99)
- Housing Kit ($179.99)
- Travel Kit ($179.99)
- Special Package ($199.99)
Forms
DOT Travel Form ($49)
- DOT Form
Forms
- Housing Form
- American Airlines
- Alaska Airlines
- Allegiant Airlines
- Delta Airlines
- Frontier Airlines
- Hawaiian Airlines
- JetBlue
- United Airlines
- Spirit Airlines
- Other
Forms are $39 each for Renewals, and $49 each for New Customers
Second Handler
Second Handler
- Second Handler ID Card + Certificate ($29.99)
- Second Handler Therapist Letter ($79.99)
- Second Handler Forms ($39.99)
- Second Handler Vest ($19.99)
- Second Handler Leash ($19.99)
Gear
Gear
- XS Vest (5-15lbs)
- S Vest (15-30lbs)
- M Vest (30-50lbs)
- L Vest (50-100lbs)
- XL Vest (100lbs or more)
- Service Dog Leash
- Service Dog Collar
- ESA Leash
- ESA Collar
- GPS Collar
If not included with their package, vests are $29.99, leashes are $19.99, collars are $19.99, GPS Collar is $89.99)
Document Options
Document Options
- Extra Copies ($9.99)
- Laminate Documents ($9.99)
- PDF Copies of Documents ($9.99)
- Clip on ID Card Holder ($9.99)
Would you like Document Replacement Protection?*
- Document Replacement Protection ($2.99 per month)
- No Document Replacement Protection
For only $2.99 per month you can replace any of your documents if they are lost, stolen, or damaged. Simply contact us for a replacement and a replacement will be sent out right away with free shipping. If you lose or damage your items, and need to replace your items, a $29.99 fee per document would be applied.
Shipping Options
Please Select Shipping Speed*
- 1-3 Business Days ($29.99)
- 3-5 Business Days ($3.99)
- 7 Business Days (FREE)
Orders submitted before 4pm EST will be processed on the same business day
Subtotal*

You must add up their order total and enter it here. If discounts or coupons are applied, reflect the adjusted total in your calculation
Total
$0.00
Shipping Address - Remember to include Unit # if applicable*
Receipient Name Street Address (Include Unit Number) City State / Province / Region ZIP / Postal Code
Price

American Express
Discover
MasterCard
Visa
Supported Credit Cards: American Express, Discover, MasterCard, Visa
Card Number Expiration Date Security Code Cardholder Name
Special Notes or Requests
If you have any specific requests or notes regarding your order, please let us know here

Name*
First Last
Email*
Phone*
How can we help you?*
- I need help placing an order
- I need help with an order I've already placed

Which of the following do you need help with?*
- Emotional Support Animal
- Service Animal
What is the Difference Between a Service Dog & Emotional Support Animal?
A service animal is trained to assist with a disability, whereas an emotional support animal provides therapeutic benefits through its presence alone. Service Animals are able to travel on planes and live in apartments without additional fees or restrictions. Service Animals are also allowed to accompany their handlers in public areas such as restaurants, stores and hotels. Emotional Support Animals are protected for housing, but are not generally permitted in restaurants and stores.

Click here to Register Now
How can we help you?*

**Due to the high volume of orders during the holiday season, additional processing time to complete your order may be needed. Your PDF copies are available for immediate download in your confirmation email and if you paid for tracking, your tracking number will be updated as soon as your package ships. Inquiries regarding order shipping status may not receive responses unless the delay exceeds 3 business days past your original shipping speed/ delivery date has passed. Once your package ships, the most up to date tracking can be found in your tracking email.**
Which of the following can we help you with?*
- Order Status
- I need to replace my documents
- I would like to add a second handler to my order
- I need to add a housing form
- I need to order an ESA Letter
- Issue with vest size
- I am missing items from my order
- I would like to add items to my order
- It's something else
Please Describe in Detail*

Phone Orders

Packages

Forms

Second Handler

Gear

Document Options

Shipping Options

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Links

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