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- I need help placing an order
- I need help with an order I've already placed

Which of the following do you need help with?*
- Emotional Support Animal
- Service Animal
What is the Difference Between a Service Dog & Emotional Support Animal?
A service animal is trained to assist with a disability, whereas an emotional support animal provides therapeutic benefits through its presence alone. Service Animals are able to travel on planes and live in apartments without additional fees or restrictions. Service Animals are also allowed to accompany their handlers in public areas such as restaurants, stores and hotels. Emotional Support Animals are protected for housing, but are not generally permitted in restaurants and stores.

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**Due to the high volume of orders during the holiday season, additional processing time to complete your order may be needed. Your PDF copies are available for immediate download in your confirmation email and if you paid for tracking, your tracking number will be updated as soon as your package ships. Inquiries regarding order shipping status may not receive responses unless the delay exceeds 3 business days past your original shipping speed/ delivery date has passed. Once your package ships, the most up to date tracking can be found in your tracking email.**
Which of the following can we help you with?*
- Order Status
- I need to replace my documents
- I would like to add a second handler to my order
- I need to add a housing form
- I need to order an ESA Letter
- Issue with vest size
- I am missing items from my order
- I would like to add items to my order
- It's something else
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